Return and Refund
What is actionestore.com's Return policy?
actionestore.com's 30 Day Return Policy
"No Questions Asked Return Policy!"
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for an exchange or for a full refund of paid price.
We mean what we say! All you need to do is to drop an email at email@example.com within a period of 30 days, from the date of delivery. Please include your order number, customer name, product code and product size in the email.
Please note that the return policy is only applicable to products returned in original packaging that are unused, unworn, unwashed and undamaged with all original tags (security seal) and stickers intact and along with invoice. Socks are not covered under our return policy for hygiene reasons.
*Refund/ replacement for goods/ merchandise is subject to inspection and checking by the actionestore.com team.
*Please note that the shipping charge (for orders below Rs 699) and the COD convenience charge would not be included in the refund value of your order as these are non-refundable charges.
*If you have prepaid for your order and have kept goods worth Rs 699 or above, then you will receive a complete refund on the value of the goods returned!
What if the product I received is damaged?
Each pair of shoes we stock goes through a rigorous quality check, hence the probability of receiving a damaged product is rare.
Yet, should you have received a product with a manufacturing defect, please send an email to firstname.lastname@example.org along with digital photographs highlighting the issue within 24 hours of receipt of product. Our Customer Care team will look into the matter and assist you accordingly.
What mode should be used to return the product?
Products can be returned through courier services only.
Most ecommerce websites do not accept returns on discounted products. Do you accept returns on discounted items?
Action is synonymous with quality and we do not sell unusable/ damaged goods on our site under the pretext of high discounts. Hence we are happy to take back returns on sale items also. However as these items are already discounted, the cost of shipping the product back to us and reshiping from our store (flat charge of Rs. 100 each side) would have to be borne by the customer. For more information please contact customer care.
What locations are covered for reverse pickups?
Our reverse pickup facility is currently only available in select locations, as it is dependent on the service net of our courier partners. You can call our customer care to find if your location has reverse pickup facility. Check location having reverse pickup facility
In case your pin code is not serviced by our courier partner, you would need to self-ship the return item. For reimbursement of all self-shipped returns, you will need to email us a scanned copy of your courier slip, which would be reimbursed to a maximum of Rs 100.
If your returned goods do not pass our quality check (unused, unworn, unwashed and undamaged) then we will be charging Rs 100 for reshipment of the same on your request.
Where should I send my returns?
Please ship your returns to:
Returns Desk, actionestore.com
D-14, Udyog Nagar
New Delhi – 110041
Are there any charges for returning products?
We do not charge any fees for pickups arranged for, and serviced by us.
In fact, if you are required to ship your returns back to us yourself, a maximum reimbursement of Rs 100 towards your cost of shipping would be credited to your account. This is subject to your returns being inspected and quality check passed on receipt in our warehouse.
However, shipping charges for any more returns after the first return would have to be borne by the customer.
How will I be refunded?
If you do not wish to exchange and wish to receive a refund then the product cost would be refunded to your credit/debit card or directly to your bank account depending on the mode of your payment and subject to our policies. The reimbursement towards self-shipping charges will be in a similar manner. Refunded amount cannot exceed the amount paid by the customer under any circumstance.